Frequently Asked Questions (FAQ)

Welcome to Tebhela!

Below you will find quick answers to help you navigate the platform and get the most out of your experience.

1. What is Tebhela?
Tebhela is a local online classifieds platform made in South Africa, where individuals and small businesses can post and find ads for services and goods. Think of it as your digital community noticeboard!

2. Is Tebhela free to use?
Yes browsing and creating an account to interact with other users is free. However, some features like ad boosts and premium listings for professionals are paid services.

3. How do I create an account?
You can sign up with your email and your phone number. Once registered, you can post ads, manage listings, and contact sellers or buyers directly.

4. What is an ad?
An ad (short for advertisement) is a post you create on Tebhela to promote or sell something ? like a car, a house, a job offer, or even a service you’re offering.

On Tebhela, when you post an ad:

• You choose a category (e.g., Cars, Real Estate, Services),
• You write a title and description,
• You add photos and a price,
• And you publish it so others can find it.

5. How to boost an ad?
Boosting means giving your ad more visibility so that it gets seen by more people, faster. It helps your ad show up:

• On top of search results, https://support.tebhela.co.za/Tebhela-terms-of-use
• In premium positions like homepage or category highlights,
• And stay visible longer than free ads.

On Tebhela, you can boost your ad by:

1) Choosing a boost package when creating or editing your ad.
2) Paying a small fee (depending on the boost option: e.g., Top Ad or Homepage feature).
3) Your ad gets highlighted and pushed forward, so more people click on it.

6. How do I edit or delete my ad?
You can manage your listings directly from your Tebhela Dashboard. If something is sold or no longer available, you must remove the ad promptly.

7. How does communication between users work?
You can contact sellers or buyers directly using the chat forum in the platform, the contact information or the WhatsApp feature next to the ad. Tebhela encourages respectful and honest communication at all times.

8. Are payments between users handled by Tebhela?
No. Tebhela does not currently facilitate payments between users. All transactions for payment and delivery are handled offline and directly between buyers and sellers.

9. What are “Paid Services”?
Paid Services include:

• Monthly subscriptions Membership for Individual sellers and Partnership for Professional sellers
• Ad visibility boosts
• Additional image packs and promotional tools.

These are billed monthly in advance via secure payment methods (credit card, EFT, or debit order). https://support.tebhela.co.za/Tebhela-terms-of-use

10. Can I cancel my subscription?
Yes. You can cancel at any time. Your cancellation becomes effective at the end of the paid month, with a 20 business day notice period required.

11. What is a Verified Account?
A Verified Account means you’ve confirmed your identity, email and phone number. This builds trust in the community and helps buyers and sellers feel more secure.

12. What is allowed or not allowed on Tebhela?
Tebhela enforces strict Posting Rules. Prohibited content includes:

• Illegal goods and services
• Fraudulent, misleading or spammy ads
• Offensive, discriminatory, or inappropriate content Full guidelines are available in our Posting Rules.

13. Is my data safe on Tebhela?
Yes. We apply strict data protection measures and comply with POPIA (South Africas Protection of Personal Information Act). See our Privacy Policy for more.

14. What should I do if I spot a scam or suspicious ad?
Report the ad by sending an email to us directly at support@tebhela.co.za. We take user safety seriously.

15. How can I get help or support?
Reach out to our friendly team!

• Email: support@tebhela.co.za
• Phone: +27 726 047 351

We’re here to help!