These Terms and Conditions apply to your use of the Tebhela.co.za platform and all services offered by Tebhela (Pty) Ltd, including features that help you buy, sell, give away, connect, and interact with others in the Tebhela community (the “Services”).
By accessing Tebhela, browsing listings, posting content, or interacting with other users, you confirm that you’ve read, understood, and accepted these Terms and Conditions — including any additional policies we reference or link to here. These rules help keep the platform safe, transparent, and fair for everyone.
As Tebhela evolves, we may introduce new features or update certain terms. When that happens, we’ll publish the changes on the platform. Your continued use of Tebhela means you accept the updated terms. If you’re not happy with the new changes, we totally understand — but you’ll need to stop using the platform and its services.
Our mission is to make local buying, selling, and connecting easy, safe, and community-driven — and these Terms and Conditions are here to make that possible.
In these Terms and Conditions, unless inconsistent with or otherwise indicated by the context:
Ads: Listings published by Users to promote goods, services, rentals or opportunities via the Tebhela platform.
Applicable Laws: Any laws, regulations, or legal requirements in South Africa (or any other relevant place) that apply to how you use Tebhela.
Buyer(s): A User who browses Tebhela to find and purchase Goods or Services offered by another User (the Seller).
Collection Point: The physical location chosen by the Buyer or Seller for the collection of items exchanged through Tebhela.
Debit Order Mandate: The permission a User gives to Tebhela (Pty) Ltd to debit monthly payments directly from their bank account, for subscription fees or paid services.
Debit Order Authorisation: The User’s confirmation on the platform to activate a Debit Order Mandate, making it legally binding.
Delivery Address: The address provided by the Buyer to receive items delivered through Tebhela transactions.
Dispute Date: The date a Buyer informs Tebhela (through the platform) that they do not accept the items or services received from a Seller.
Day: A regular working day in South Africa (Monday to Friday), excluding weekends and public holidays.
Data Protection Legislation: Refers to South Africa’s data privacy laws, especially the Protection of Personal Information Act (POPIA), which we fully comply with to protect your personal data.
Effective Date: The moment a User accepts these Terms and Conditions and starts using any part of the Tebhela platform or Services.
Governing Law: These Terms and Conditions are governed by the laws of the Kingdom of Belgium, unless otherwise required by local law.
Goods and Services: Any products, offers, rentals, or services that are listed or promoted on Tebhela by Users (Sellers), and potentially acquired by other Users (Buyers).
Tebhela Account: Your personal or business account on Tebhela.co.za — needed to access features like posting Ads, saving listings, or subscribing to services. In some cases, your account may need to be verified for access to certain secure features.
Tebhela Platform: Refers to all websites, mobile apps, and digital spaces operated by Tebhela (Pty) Ltd, where Users can connect, publish listings, transact, and access various tools and resources.
Negotiation Period: A period of 20 business days from the date a Buyer flags an issue (Dispute Date), during which Buyers and Sellers are encouraged to resolve disputes directly before escalation.
Parties: Refers to Tebhela and its Users, jointly or separately (each one being a “Party”).
Person: Any individual or legal entity — such as a company, trust, organisation, or association — with or without formal legal registration.
Personal Data: Any information that can identify you as a person — like your name, ID number, phone number, location, or any unique characteristics.
Privacy Policy: Our official document explaining how we collect, use, and protect your data. It forms part of these Terms and Conditions and should be read together with them.
Platform Policies: All additional rules, standards, and policies (e.g. rules for posting, dispute resolution, refunds) that apply when using Tebhela. These are considered part of the Terms and Conditions.
Deemed Buyer Acceptance: If the Buyer doesn’t accept or dispute the Goods within the specified time (Dispute Window), we assume that the transaction is accepted. Tebhela will then release the funds to the Seller.
Return Goods: If the Buyer doesn’t collect or receive the Goods, and the Seller gets them back successfully, the funds are returned to the Buyer and the transaction is cancelled.
Dispute Resolution: When a dispute is resolved (either directly or through Tebhela’s process), the outcome will determine who receives the funds, and whether any deductions (e.g. fees or penalties) are applied.
Services: Everything offered via the Tebhela Platform — including free and paid services — such as:
Seller(s): Users who post and promote Goods and Services on Tebhela with the intent to sell, rent or offer services to other Users.
Services Agreement: If you have a separate contract with Tebhela (for example, for paid subscriptions or featured promotions), it will work together with these Terms and Conditions.
Service Provider(s): External companies that Tebhela works with to offer additional services like payment processing, shipping, or verification.
Third-Party Services: The tools or services provided to Users by these partners — including delivery solutions, online payment systems, or digital ID checks.
Trigger Events: These are key moments during a transaction or user activity that may require Tebhela or its Service Providers to take action — not to automate payment, but to manage the situation. Actions may include notifying parties, pausing access, or escalating the issue as per our dispute and compliance policies.
Examples of Trigger Events include:
These events may lead to follow-up actions, but not direct fund transfers. Our aim is to keep the platform safe, balanced, and fair for everyone.
Verified Account: A Tebhela account that has passed our identity or compliance checks. Verification might involve proof of identity, contact information, or bank details, and is required for access to specific services or to increase trust within the community.
User(s): Any individual or organisation using Tebhela to browse, post, buy, sell, rent, or connect — including both Buyers and Sellers.
Tebhela is a South African-based online marketplace that allows Users to promote, buy, sell, donate and connect with each other in a secure and community-oriented environment. By using the Tebhela Platform and Services, Users accept to transact with other and carry inherent risks. Tebhela is committed to offering a trusted platform but cannot guarantee the actions of third-party Users.
These Terms incorporate additional Tebhela policies, including but not limited to:
By continuing to use the Tebhela Platform, Users acknowledge and accept these interconnected policies and agree to comply with all applicable provisions as updated from time to time.
In line with Section 49 of the Consumer Protection Act, 68 of 2008 (“CPA”), we draw your attention to the following important aspects of these Terms and Conditions:
If you have any doubts or do not fully understand any part of these Terms and Conditions, we encourage you to contact Tebhela before proceeding. These Terms are not intended to unlawfully exclude or restrict any rights or obligations under the CPA.
We may revise these Terms from time to time. Any updates will take effect once published on the Tebhela Platform. By continuing to use the platform after such changes, you confirm your acceptance of the revised terms. We recommend reviewing these Terms regularly to stay informed.
By accessing and using the Tebhela Platform and Services, including by explicitly accepting these Terms and Conditions, you agree to be legally bound by them.
All content on the Tebhela Platform is proprietary to Tebhela (Pty) Ltd or used under appropriate license. You may download content for personal use only, provided you do not alter or remove any copyright, trademark, or legal notices. Any other use — including reproduction, distribution, display, or modification — is prohibited without our prior written consent.
Your access to the Tebhela Platform does not grant you the right to:
Tebhela reserves the right to take legal action if these terms are violated, and to modify, suspend, or discontinue any part of the Platform or its Services at any time without compensation or prior notice.
When using Tebhela’s mobile apps, you may be required to accept additional terms or End-User License Agreements (EULAs) provided by Tebhela or its Service Providers. These agreements apply alongside, and not instead of, these Terms and Conditions.
You agree not to use the Tebhela Platform to:
Tebhela may occasionally restrict access to perform maintenance or deploy updates. We will do our best to minimise disruption, but such actions do not give rise to any claim or compensation.
Violation of this section may result in suspension or termination of your access without prior notice and without prejudice to any other rights Tebhela may have in law.
To use the Tebhela Platform and Services, you must:
If you are under 18, you may only use the Services with the supervision of a parent or legal guardian who agrees to these Terms and Conditions on your behalf. That guardian will be fully responsible for any actions or omissions related to your use of the Platform.
If you use Tebhela on behalf of another person or a legal entity (e.g. a company or organisation), you confirm that you are authorised to act on their behalf and legally bind them to these Terms.
In such cases:
Additionally, you may not use Tebhela if:
You are in breach of any other agreement with Tebhela.
To access Tebhela’s Services, you must first create a Tebhela Account. This account gives you access to basic features. In some cases, you may be required to verify your identity to access advanced services — this will be clearly communicated during your usage of the platform.
Whether you have a standard or Verified Account, you are responsible for:
If a service requires extra conditions (e.g. for Verified Accounts), we will notify you, and you must confirm acceptance before proceeding.
The following are considered serious violations:
Any such breach may result in suspension or termination of your access.
When registering your account:
Tebhela applies appropriate technical and organisational safeguards to protect your personal data from loss, misuse, unauthorised access, or destruction.
However, you remain responsible for the security of the device you use to access the platform. Tebhela is not liable for breaches caused by:
If you suspect your account has been compromised, you must notify Tebhela immediately.
The Tebhela Platform provides a space for Users to publish classified advertisements promoting various Goods and Services, in accordance with Tebhela’s Rules for Posting. These Services allow Users to interact with one another, but all transactions are conducted at the Users’ own risk.
Only Users with an active Tebhela Account — and where applicable, an active subscription — may use these Services in accordance with these Terms and Conditions.
By using the Tebhela Platform, Users expressly acknowledge that:
All payments and deliveries must be arranged directly between Users, and any agreements related to pricing, conditions of sale, returns, or refunds are made strictly between the Buyer and the Seller.
Tebhela does not intervene in disputes, process refunds, or accept liability for:
Users are advised to take appropriate precautions before completing any transaction, including verifying the legitimacy of offers and the reliability of the other party.
When posting a listing, the User must provide:
When engaging in a transaction, both parties must agree to the terms, and this agreement will be considered binding between them. While the status of the listing may reflect interest or acceptance (e.g. marked as “Accepted”), Tebhela does not validate or enforce any such agreement.
Tebhela is a platform where Users and Tebhela can share content, including advertisements, descriptions, images, and other materials (collectively, “User Content”).
All content visible on the Tebhela Platform — whether published by Users or by Tebhela — is protected by copyright and applicable intellectual property laws.
You agree not to copy, distribute, alter, reverse-engineer, or exploit any part of the Tebhela Platform or its content without express written permission, unless the content is your own.
When you post content to the Tebhela Platform, you grant Tebhela a non-exclusive, royalty-free, and worldwide license to use and display that content only in connection with operating, marketing, and promoting the Platform and Services. This license allows us to host, publish, and make your content visible to others via Tebhela.
You retain ownership of your content. By posting, you confirm that your content:
Tebhela reserves the right to remove content that violates these Terms or applicable laws.
By using Tebhela, you agree to follow these Terms and Conditions and our Platform Policies. To keep things running smoothly for everyone, you must not:
You are fully responsible for the content you post and any resulting consequences. Tebhela reserves the right to edit, suspend, or remove content that violates our standards, and to restrict or terminate your account where necessary to protect the platform or other users.
Tebhela may provide links or access to third-party products, services, websites, or platforms, including those of affiliated Service Providers. These third-party offerings are governed by their own terms, conditions, and privacy policies.
Tebhela is not responsible for the availability, functionality, accuracy, or content of any third-party service. Your interaction with such services is entirely at your own risk.
Any issues, disputes, or losses arising from the use of third-party services will be managed under our Dispute Resolution Policy, but Tebhela makes no warranties or guarantees regarding those services.
By using the Tebhela Platform, you acknowledge that Tebhela only facilitates access to these services and is not liable for any problems, damage, or loss resulting from your use of them, even if we have been notified of the possibility of such issues.
By using the Tebhela Platform, you agree to communicate with us through various channels, including the platform itself, email, SMS, and WhatsApp. Any messages or information you send to us via these channels may be stored electronically by us and the relevant providers, such as WhatsApp.
We make efforts to ensure that third-party service providers who store your information respect confidentiality. However, it is your responsibility to read and understand our Privacy Policy to know how your information is managed.
Any electronic communication we send to you, including mobile push notifications, will be considered as received once sent, unless proven otherwise. You are responsible for providing and paying for any internet access, data, or devices needed for these communications.
If you prefer not to communicate with us via any specific channel, you can opt out or update your communication preferences by emailing us at support@tebhela.co.za.
While we take steps to protect your personal data, we cannot guarantee the security of any information transmitted through online channels, especially social media platforms like WhatsApp. Your use of third-party platforms is at your own risk and is subject to their own terms and conditions.
You acknowledge and agree that electronic communication, including electronic signatures (as defined in the Electronic Communications and Transactions Act, 25 of 2002), constitutes a valid and binding form of agreement and acceptance of these Terms and Conditions, as well as any associated Platform Policies applicable to you.
While Tebhela takes reasonable measures to ensure the stability, functionality, and security of its Platform and Services, Users acknowledge that certain events may be beyond Tebhela’s control. Tebhela cannot be held liable for any direct, indirect, incidental, special, or consequential damages, losses, or delays that arise from:
By using the Tebhela Platform and Services, you agree to indemnify and hold harmless Tebhela (Pty) Ltd, its officers, employees, affiliates, agents, service providers, and partners against any and all claims, damages, losses, liabilities, obligations, penalties, costs (including legal fees), or expenses that arise from or relate to:
This indemnity remains in effect even after the termination, suspension, or expiry of your use of the Platform and is in addition to any other legal remedies available to Tebhela.
Users must ensure they are legally permitted to enter into binding agreements using the Tebhela Platform. This indemnification clause also applies to legal entities using the Platform via authorised representatives.
Where Users have entered into separate written agreements with Tebhela, this indemnity shall be read in conjunction with — and not as a replacement of — any other indemnities or obligations agreed therein.
Tebhela provides a digital marketplace platform that allows Users to post, view, and respond to classified ads. Tebhela does not act as a supplier, agent, payment processor, escrow service, or intermediary in transactions between Buyers and Sellers, and is not a party to any such transactions. As such, Tebhela does not guarantee, endorse, or warrant the quality, safety, legality, or accuracy of the Goods or Services advertised or offered by Users.
Tebhela does not actively monitor content posted by Users and cannot verify the accuracy of such content or the integrity of Users. You acknowledge that any reliance you place on content found on the Platform is done entirely at your own risk.
Accordingly, and to the fullest extent permitted by applicable law, Tebhela disclaims all warranties, whether express or implied, including (but not limited to) warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.
Tebhela shall not be liable for any direct, indirect, incidental, special, or consequential damages (including but not limited to loss of profits, loss of goodwill, data loss, or reputational harm), even if advised of the possibility of such damages, arising out of or in connection with:
Users are reminded that any transaction conducted off-platform (e.g., cash transactions, personal deliveries, etc.) is done solely at their own risk. Tebhela does not facilitate, record, or provide support for such transactions and cannot be held responsible for any disputes, losses, or damages arising therefrom.
You accept that you use the Platform and Services at your own risk and that Tebhela does not guarantee uninterrupted, secure, or error-free operation. While Tebhela takes reasonable precautions to ensure the Platform is free of viruses and other harmful components, it cannot guarantee this and accepts no liability for any damage that may result from using the Platform.
This limitation of liability applies regardless of the form of action, whether in contract, delict/tort, strict liability, or otherwise, and will survive the termination or expiration of your use of the Platform.
In order to ensure the security and reliable operation of the Tebhela Platform for all users, Tebhela reserves the right to, at its sole discretion, take any action deemed necessary to maintain the integrity, safety, and stability of its network, systems, and services.
Any User who commits an offence under the Cybercrimes Act, 19 of 2020, or any other applicable legislation, shall—without limiting Tebhela’s right to pursue legal remedies—be liable for all damages, losses, or liabilities incurred by Tebhela, its affiliates, agents, service providers, or partners.
Tebhela takes reasonable technical and organizational measures to safeguard its systems and the data of its Users. However, no online platform can be guaranteed to be 100% secure, and Tebhela disclaims liability for any security breach not caused by its gross negligence or willful misconduct.
By using the Tebhela Platform and Services, you acknowledge and accept that there are inherent risks associated with participating in an internet-based marketplace and engaging with other Users both online and in person. Tebhela does not conduct background checks or verify the conduct, morality, or criminal history of Users unless expressly stated in relation to specific verification features offered on the Platform.
You are solely responsible for taking all necessary safety precautions when interacting with other Users, particularly in any in-person meetings or transactions. Tebhela strongly advises exercising caution and good judgment when arranging to meet with others or sharing personal information.
Tebhela cannot guarantee that Users will act honestly or responsibly. You assume all risks associated with your interactions on or through the Platform, including but not limited to fraud, physical harm, data misuse, and other forms of loss or damage. Tebhela is not responsible for any incidents or consequences arising from User interactions, and you use the Platform and Services entirely at your own risk.
The technology, software, and any other materials related to the Tebhela Platform and Services, or distributed in connection with them, are exclusively owned by Tebhela. Tebhela holds all rights, titles, licenses, and interests in any and all intellectual property, whether registered or unregistered, including but not limited to marketing materials, designs, trademarks, trade names, brand names, logos, trade secrets, copyrights, patents, and any derivatives, additions, or improvements made to the Tebhela Platform and its use.
All Intellectual Property is protected under applicable copyright, trademark, and intellectual property laws. Users are granted no rights, title, or interest in any of the Intellectual Property of Tebhela, whether under these Terms and Conditions or otherwise. Tebhela strictly prohibits any activities that infringe upon or violate its Intellectual Property rights.
Tebhela welcomes Users to share their comments, suggestions, ideas, and complaintsabout our Services. By submitting feedback, you agree that Tebhela can use it forany purpose, including improving the Services, without further acknowledgment orcompensation to you.If you believe there is an infringement of intellectual property rights, such as the sale ofcounterfeit goods, please report it to us at support@tebhela.co.za. Include enoughinformation for us to identify the listing or User involved, so we can take appropriateaction.
To ensure our position on data protection, privacy compliance, and information access is clearly communicated, we ask that you read and acknowledge the terms of our Privacy Policy and the provisions of our PAIA Manual, which describe how we categorize records and manage access to information.
When providing the Services, Tebhela may process your personal data, share it with trusted third parties, and use “cookies”—small data files stored on your device. These cookies help us improve your user experience and are not used to identify you personally. By using the Tebhela Platform, you consent to our use of cookies and related technologies in accordance with our Privacy Policy.
We encourage all Users to regularly review the Privacy Policy to understand how personal data is collected, used, and safeguarded.
All disputes arising between any User and Tebhela, between Users and Service Providers, or between Users themselves, shall be governed in accordance with Tebhela’s Dispute Resolution Policy. Users agree to first attempt to resolve disputes amicably through the procedures outlined in that Policy before pursuing any other remedy. Tebhela may, but is not obligated to, assist in the facilitation of such resolutions. In the absence of resolution, the dispute may be escalated in accordance with applicable South African laws and the governing provisions stated in this document.
The Tebhela Platform and associated Services are controlled, operated and administered by Tebhela within South Africa. Access to the Services from territories or countries where the use of the Services is illegal is prohibited. You may not use the Services in violation of Applicable Laws. If you access the Service from locations outside of South Africa, you are responsible for compliance with all local laws.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms, and the remainder shall continue in full force and effect.
These Terms and Conditions, as well as any other relevant Platform Policies, constitute the entire agreement between Tebhela and the User regarding the use of the Platform and Services, and supersede any prior agreements or understandings, whether written or oral.
In compliance with certain Applicable Laws, Tebhela draws your attention to the following information relating to them:
Full names and legal status:
Tebhela (Pty) Ltd, a company of FADA Services group
Physical address and telephone number:
204 Long Avenue , Pretoria, 0181; http://www.tebhela.co.za and contact: support@tebhela.co.za and +27726047351
The registration number, the names of its office bearers and its place of registration:
Registration Number: 2025/160782/07
Terms and Conditions Updated:
06/03/2025
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