At tebhela.co.za, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform to buy, sell, or interact with other users.
By using tebhela.co.za, you consent to the collection and processing of your data as described in this policy.
We collect the following types of information:
Personal Information: This includes your name, email address, phone number, postal address, payment details, and any other information you provide when registering or using the platform.
User-generated Content: Any information or content you upload, post, or share, including but not limited to ads, product listings, photos, and messages.
Transaction Data: Information related to your purchases, sales, and transactions on the platform, such as product details, price, and payment information.
Usage Data: This may include information such as your IP address, browser type, browser version, the websites you visit, pages viewed, time spent on those pages, unique device identifiers, and other diagnostic data.
Location Data: With your permission, we may process your location to enhance services or provide tailored experiences. You can enable or disable location services at any time through your device settings.
Cookies & Tracking Technologies: We use cookies and similar technologies to collect information about your use of tebhela.co.za. These help us enhance your experience, improve our services, and tailor content.
We use your personal information for the following purposes:
To Provide Services: To facilitate communication between users, and the overall operation of the platform.
Account Management: To create, manage, and verify your account, and ensure that the information provided is accurate and up to date.
Transaction Processing: To complete transactions, including payments, shipping, and delivery services.
Customer Support: To respond to inquiries, resolve issues, and provide assistance through support channels.
Marketing & Personalization: To provide tailored content, advertising, and promotions based on your preferences and interactions.
Legal Compliance: To comply with relevant laws and regulations, including data protection laws.
We do not sell your personal information to third parties. However, we may share your data with:
Service Providers: Third-party companies that assist with payments, marketing, customer support, and other essential services.
Business Partners: For purposes related to special offers, promotions, or joint services.
Legal Authorities: If required by law or in response to legal requests, we may disclose your information to comply with legal obligations or protect our rights.
5.1 We may process Usage Data that your browser sends whenever you visit or engage with our platform or when you access our services by or through any device.
5.2 This Usage Data may include information such as your device’s IP address, browser type, browser version, websites visited, pages of other websites, time and date of your visit, the time spent on those pages, device unique ID, URL data for market segmentation, and other diagnostic data. It may also include information regarding your device type, unique device ID, and operating system.
6.1 With your permission, by enabling your location services, we may process your location data to provide features, add value, or improve our services.
6.2 You can enable or disable location services at any time through your device settings.
7.1 We take all reasonable and appropriate steps to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction.
7.2 We use technical and organizational measures, including encryption, internet firewalls, intrusion detection, and network monitoring, depending on the nature of the information and the scope of processing.
7.3 While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
8.1 We retain your data for no longer than necessary.
8.2 The retention time depends on:
8.3 You have the right to object to the processing of your data at any time. However, we may need to retain your data for legal reasons or to address your objection.
8.4 We may pseudonymize Usage Data for internal analysis purposes and generally retain it for shorter periods, except when necessary for security or legal reasons.
9.1 Your data may be transferred to, processed, and maintained outside your city, province, or country, where the laws may differ.
9.2 If you are outside the Republic of South Africa, your data may be transferred there for processing.
9.3 Your consent to this policy represents your consent to such transfer.
9.4 We will take reasonable steps to ensure secure data treatment in accordance with this policy.
10.1 We may disclose your personal information to service providers to achieve the purposes for which your data was collected.
10.2 We will enter into written agreements with such service providers to ensure compliance with applicable laws regarding data processing.
11.1 Our affiliates may transfer your data to fulfill operational requirements or assist us in complying with obligations.
11.2 Affiliates will comply with this policy, ensuring that transfers of data remain lawful.
11.3 Transfers may occur under specific circumstances, such as for fulfilling services, improving platform features, or complying with laws.
12.1 Our services are not intended for children.
12.2 We do not knowingly collect information from children.
12.3 If we become aware that we have collected information from children without parental consent, we will take steps to delete it.
13.1 You can review and update your personal information by logging into your account.
13.2 Once a public post is made, it cannot be changed or removed.
13.3 You can request deletion of your account, and we will remove your personal information within a reasonable timeframe, subject to legal requirements.
14.1 We adhere to the Protection of Personal Information Act (PAIA) in South Africa.
14.2 If you wish to access or amend your information, please refer to our PAIA manual on our website.
15.1 You have several rights regarding your personal data, including:
Right of Access: Request a copy of your personal data.
Right to Change: Request updates or deletions of inaccurate data.
Right to Object: Object to the processing of your data.
15.2 You can lodge a complaint with the relevant authority if you believe your rights have been violated.
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
tebhela.co.za Support Team
Email: support@tebhela.co.za
Phone: +27 726047351
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